Feature Valuation for Product Teams
Echo finds insights in your sales and customer calls, traces each one back to the account that raised it, and works with you to value your features on the metrics that run your business.
Prove what you already know
Describe the feature you know customers need. Find the related insights, traced back to the accounts that asked for it.
Calculate each idea’s value, using metrics that fit your product strategy alongside the revenue and retention numbers the business runs on.
From a customer insight to a new idea to a feature you’ve finally won the right to build.
01
Listen & Learn
Echo pulls customer intelligence from calls, tickets, emails and chats. Breaking long form conversations into insights grounded in customer need, deduplicated and routed to the team that owns it.
02
Discover & Define
Describe an opportunity and explore the evidence with Echo, from customer calls to competitor research. Understand what’s needed, who needs it and why.
Coming soon03
Measure & Prioritize
Measure every opportunity with Echo on the metrics that matter to you, from value and effort to ICP fit, and prioritize your roadmap with confidence.
If you use it,
Echo connects to it
Calls, tickets, reviews, community, your CRM. Echo listens wherever your customers talk and pulls in the data your business runs on. All accessible from within Claude and ChatGPT.
Missing something? Tell us and we'll build it.
